Informativa sui rimborsi – Tetsuuma

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Informativa sui rimborsi

If you have changed your mind and want to return products after you have paid for them in full, you can return them to us for a full refund within 14 days (excluding delivery fees and cost of shipping unless the product is faulty) from the date you receive the Products provided you return the Products them in their original condition. Please see below for what we mean by ‘original condition.’

You will not be able to return any products to us that have been specially made, adapted or customized for you where you have simply changed your mind. 
Please note we do not accept returns after the 14-day period specified above for unwanted products. 
What we mean by the original condition
  • All tags and protective packaging are attached and intact;
  • The products are packaged in their original packaging; and
  • The products must be in the same condition that they were in when they were despatched to you.
  • The product must be in unused condition. 
If any products show signs of wear and tear or use, we may not accept the return at our discretion.